All products have a 120 day return policy.
All returns must have a return number #. Start your claim by emailing at info@rippingitoutdoors.com
To be eligible for a return, your item must be in the same condition that you received it, unused, have not been mounted or had hydraulics hooked up and in its original packaging. You’ll also need the receipt or proof of purchase. Only unused items are eligible for return.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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Customers are responsible for return shipping costs, and initial shipping costs are not refunded.
- All items returned may be subject to a restocking fee if, ask before returning.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, seeds, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
***Financed orders can not be refunded***
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If you accidentally ordered an item that isn’t compatible with your machine, or it just doesn’t quite fit, we’re happy to work with you and organize an exchange. You will be responsible for the return shipping cost, as well as the shipping cost of the new item that is sent out. In order to start an exchange, please follow the steps outlined in the "Return Instructions" tab of this web page. You will then purchase the new item separately (we recommend you do this promptly to ensure the new item is delivered as quickly as possible). You will be refunded for the first order once the item has arrived at our facilities and has been inspected for signs of use or damage. Please note that you will likely have two charges on your account until you have been refunded for the first order. The Return Policy outlined above applies directly to exchanges without exception. The following requirements must be met to qualify for an exchange:
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Exchange must be requested within 30 days of the date the order ships. Orders outside of the 30 day window are not eligible for an exchange.
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Product must be in its original packaging or, with approval from Skid Steer Solutions, repackaged satisfactorily.
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Product must be unused.
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Product must not have been purchased using a financing company (financed purchases are final once shipped, or once the order is funded by the financing company).
- Customer must provide a receipt, purchase order or other proof of purchase. (I.e. Web Order ID)
Freight Damages & Lost Shipments
Damages
In the rare case of receiving an item that has been damaged during transit, it is the customer's responsibility to note any damage on the Delivery Receipt and refuse the shipment by noting it on the handheld device provided by the driver. Upon delivery please inspect the items prior to signing the delivery receipt. If you receive a damaged item and would like to return it, DO NOT SIGN THE DELIVERY RECEIPT, and make sure to note on the delivery receipt that the item was received damaged. You will also be responsible for filing a freight claim with the carrier. We will advocate on your behalf, and assist in negotiating with the carrier to remedy the situation. If it is found that the item was damaged in transit, a new item will be sent to you free of charge.
Lost shipments
Please notify us as soon as you believe your order is missing. If your order has been lost in transit, we will work with the carrier to find it. Please give us up to two weeks from the time we notify the carrier of the issue to locate your order. If after exhausting all avenues, and verifying with the carrier that your order is indeed lost, we will ship an additional item to you at no extra cost.
Route Shipping Protection - For Orders Under $5K
Ripping It offers the option to purchase shipping insurance through Route at the time of checkout to protect your order if it ends up lost, damaged, or stolen. Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Order Cancelations
Before Shipping
We understand that plans change and you may need to cancel your order. If you wish to cancel an order before it ships, please contact us immediately at info@rippingitoutdoors.com with your order number and cancellation request.
If your order includes a lead time, the following cancellation policies apply:
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Payment Processing Fees:
If you paid via credit card and request a cancellation, you may be responsible for the non-refundable payment processing fee (typically 2.9%–4% depending on the provider), as these fees are not refunded to us by the payment processor.
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Restocking Fees (Within 1 Week of Ship Date):
If you cancel within 7 days of the scheduled ship date, a 5-25% restocking fee may apply to cover costs associated with staging, packaging, and handling of your order.
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Custom, Built-to-Order, or Financed Orders:
Orders that are custom, made-to-order, or placed using financing may not be eligible for cancellation or refund once submitted. Please reach out immediately if there are any issues, and we’ll do our best to assist you.
More info:
To start a return, you can contact us at info@rippingitoutdoors.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@rippingitoutdoors.com.
